Legal

Privacy Policy

Effective September 1, 2026

Careping takes your privacy seriously. This Privacy Policy explains what data we collect, why we collect it, how we use it, and the rights you have over your data.

We do not sell your personal information.

1. What We Collect

We collect only what we need to run the App:

Name and email address when you create an account.
Phone number and relationship label for your emergency contacts.
Location data, tracked in the background so we can include your last known location in an alert.
Video recordings you make during check-ins (proof-of-life videos).
Check-in history, timestamps and any message you include.
Basic device information (device type, OS version, app version, crash logs) for troubleshooting.
IP address and approximate geolocation derived from it, for security and abuse prevention.

2. Why We Collect It

We use your data to:

Run the check-in service and send alerts if you go silent for 48 hours.
Share your last known location and proof-of-life video with your emergency contacts when an alert is triggered.
Send you notifications and reminders.
Improve the App, fix bugs and develop new features.
Detect, prevent and address fraud, abuse or security issues.
Comply with legal obligations.

We do not use your data for third-party advertising. We do not build profiles for third-party marketing.

3. Who We Share Your Data With

We share your data only in these situations:

Emergency contacts you have added, they receive your check-ins and alerts.
Guardians who have accepted your invite, they see your check-in status.
Service providers who help us run the App (cloud storage, push notifications, analytics, customer support). They are contractually required to protect your data and cannot use it for their own purposes.
Law enforcement or government bodies, if required by law, subpoena or valid legal process, or to protect the safety of users.
Acquirers, in the event Careping is involved in a merger, acquisition or sale of assets. We will notify you before your data is transferred.

We never sell your personal information to third parties.

4. Location Data

Location is tracked in the background automatically. It is used only to:

Record your last known location for emergency alerts.
Display your location to emergency contacts and Guardians when an alert is triggered.

We do not share your location with advertisers or data brokers. You can turn off location access in your phone settings at any time, but the App will not work correctly without it.

5. Proof-of-Life Videos

Videos you record during check-ins are stored securely and shared only with your emergency contacts and Guardians as part of an alert. Videos are time-stamped and include an anti-deepfake challenge to verify authenticity.

You can delete your videos at any time from within the App.

6. Data Retention

Your account data is kept for as long as your account is active.
Check-in history and videos are kept for 90 days, then deleted automatically.
When you delete your account, all your data is deleted within 30 days, except where we are required to retain it by law.
Anonymized, aggregated data may be retained indefinitely for analytics and product improvement.

7. Your General Rights

Regardless of where you live, you have the right to:

Access the personal data we hold about you.
Correct inaccurate or incomplete data.
Delete your account and all associated data.
Export your data in a portable format.
Opt out of non-essential communications.

To exercise any of these rights, email us at hello@care-ping.com. We will respond within 30 days.

8. Data Security

We use industry-standard security measures including:

Encryption in transit (TLS) and at rest.
Access controls so only authorized staff can access user data.
Regular security reviews and monitoring.
Secure password storage using salted hashing.

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security. If a breach occurs that affects your data, we will notify you and the relevant authorities as required by law.

9. Children

Careping is not intended for anyone under the age of 13. We do not knowingly collect data from children under 13. If you believe a child under 13 has created an account, contact us at hello@care-ping.com and we will delete it promptly.

If you are between 13 and 18, you must have permission from a parent or guardian to use the App.

10. International Users

Careping is operated from the United States. If you access the App from outside the US, your data will be transferred to, stored and processed in the US, where data protection laws may differ from those in your country.

By using the App, you consent to this transfer. Where required, we use standard contractual clauses or other lawful mechanisms to protect your data during international transfers.

11. Do Not Track

Some browsers and devices support a “Do Not Track” (DNT) signal. Because there is no industry-wide standard for how to respond to DNT signals, the App does not currently respond to them.

12. California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

Categories of personal information we collect:

Identifiers (name, email, phone number, IP address, device ID).
Internet activity (app usage, interactions, crash logs).
Geolocation data (precise location for emergency alerts).
Audio, electronic or visual information (proof-of-life videos).
Inferences drawn from the above to provide and improve the App.

Sources:

Directly from you when you register, use the App, or contact us. Automatically from your device when you use the App.

Business purposes:

To provide and improve the App, send alerts, prevent fraud, comply with law, and as further described in Section 2 above.

Sale or sharing of personal information:

We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising.

Your California rights:

Right to Know. Right to know what personal information we collect, use, disclose and (if applicable) sell.
Right to Delete. Right to request deletion of personal information we have collected.
Right to Correct. Right to correct inaccurate personal information.
Right to Opt Out. Right to opt out of the sale or sharing of personal information (we do not sell or share).
Right to Limit. Right to limit the use of sensitive personal information (e.g. precise location).
Right to Non-Discrimination. Right not to be discriminated against for exercising your rights.

How to exercise these rights:

Email hello@care-ping.com with the subject line “California Privacy Request.” We will verify your identity using the email and information associated with your account, and respond within 45 days.

Authorized agents:

You may designate an authorized agent to make a request on your behalf. We will require written proof of authorization and may need to verify your identity directly.

California Shine the Light:

California Civil Code § 1798.83 allows California residents to request information about disclosure of personal information to third parties for direct marketing. We do not disclose personal information to third parties for their direct marketing purposes.

13. Other US State Privacy Rights

If you are a resident of Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, Iowa, Tennessee, Indiana, Delaware, New Jersey, New Hampshire, Minnesota, Maryland, Rhode Island or another US state with a comprehensive privacy law, you have similar rights to those described in Section 12, including:

The right to access and obtain a copy of your personal data.
The right to correct inaccurate personal data.
The right to delete your personal data.
The right to data portability.
The right to opt out of the sale of personal data, targeted advertising or profiling (we do not engage in any of these).
The right to appeal our decision regarding any of these requests.

To exercise these rights, email hello@care-ping.com. We will respond within the timeframe required by your state’s law (typically 45 days). If we deny your request, you may appeal by replying to our denial; we will respond to appeals within 60 days. If your appeal is denied, you may contact your state attorney general.

14. Changes to This Policy

If we make material changes to this Privacy Policy, we will notify you via email or in-app notice at least 14 days before the change takes effect. Continued use of the App after that date means you accept the updated policy.

15. Contact

Questions about this Privacy Policy or your data? Contact us:

Email: hello@care-ping.com
Website: www.care-ping.com

California residents may also contact the California Attorney General’s office. Residents of other US states may contact their state attorney general.